Wizard's Blog

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This is an update on the situation with my DirecTV DVR.  It broke on Wednesday and they were sending someone out between 12 and 4pm on Saturday.

Now it’s 7:30 pm on Saturday and the guy’s not here.

I can’t say I’m impressed with their customer service.

When he didn’t arrive by 4pm we phoned up and (after having to phone a different company that provides support for DirecTV) we were told that the techies received their assignments late and so the guy would be here by 6pm.  Just now we called again (since he’s an hour and a half late for the new time) and were told that our appointment has been given to someone else, and he’ll be here in “about an hour”.

We will see.  But we are not happy.

EDIT: He showed up at 8:30 pm, all’s well.  Incidentally they replaced our R15 with an R16

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My DirecTV DVR (R15) is messed up – it just keep rebooting, failing to find the satelite and rebooting again.

They’re sending an engineer out to look at it, but the earliest available time was Saturday afternoon.

This had me a bit worried because the first episode of Burn Notice season two is on Thursday evening and there is no way I’m missing that.

Fortunately we do have a spare (non-DVR) receiver, so I won’t miss Burn Notice but it’s a bit of a shock trying to make sure we’re watching the right channel at the right time.  It goes to show how used to the DVR we’ve become.

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