Image via WikipediaThis is an update on the situation with my DirecTV DVR. It broke on Wednesday and they were sending someone out between 12 and 4pm on Saturday.
Now it’s 7:30 pm on Saturday and the guy’s not here.
I can’t say I’m impressed with their customer service.
When he didn’t arrive by 4pm we phoned up and (after having to phone a different company that provides support for DirecTV) we were told that the techies received their assignments late and so the guy would be here by 6pm. Just now we called again (since he’s an hour and a half late for the new time) and were told that our appointment has been given to someone else, and he’ll be here in “about an hour”.
We will see. But we are not happy.
EDIT: He showed up at 8:30 pm, all’s well. Incidentally they replaced our R15 with an R16
